Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need...
Have you noticed your engagement dropping, follower count declining, or photos not showing up in hashtags?  You might be a victim of the mysterious Instagram shadowban — and you wouldn’t even know it. Behaviour as innocent as using the same hashtag repeatedly could hide all of your Instagram posts from...
Apologizing to a customer can be more difficult than apologizing to friends and family. When it’s a customer that you (or your company) has wronged, there isn’t usually a deep personal connection and a sincere apology can seem forced or just part of standard operating procedure. Customers sense insincerity...
Heres a list of our favorite paid and free websites to download stock photos featuring men and women of color. (As a quick note, please remember to check the image licensing for any photo you wish to use, as licenses vary by site and are subject to change at any...
Do you ever feel a little nervous to share links to your blog posts on social media? Do you sometimes feel hesitant to promote your own work? Do you get scared at the thought of marketing your products and services because you worry it will seem to salesy? You...
  Making the most of your time is a constant struggle. But spotting the most common productivity pitfalls is the first step to avoiding them. Keep reading to find out how.   Stopping the Most Dangerous Productivity-Killers   If you can become more productive as an entrepreneur, you get more output in less time....