Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need...
Have you noticed your engagement dropping, follower count declining, or photos not showing up in hashtags?  You might be a victim of the mysterious Instagram shadowban — and you wouldn’t even know it. Behaviour as innocent as using the same hashtag repeatedly could hide all of your Instagram posts from...
Apologizing to a customer can be more difficult than apologizing to friends and family. When it’s a customer that you (or your company) has wronged, there isn’t usually a deep personal connection and a sincere apology can seem forced or just part of standard operating procedure. Customers sense insincerity...
  When you are sending professional email messages, it's really important to make sure the message is perfect. You don't want to blow an opportunity by making any mistakes - either in how you send emails or how you keep track of your email messages. Whether you are emailing an employer...
  Making the most of your time is a constant struggle. But spotting the most common productivity pitfalls is the first step to avoiding them. Keep reading to find out how.   Stopping the Most Dangerous Productivity-Killers   If you can become more productive as an entrepreneur, you get more output in less time....
Here is a starting list of things to do when starting a business to increase your chances of success. 1. Do a self-Inventory: Before investing any time or resources , evaluate yourself and see if you have some of the typical traits of an entrepreneur. Are you motivated? Able to adapt...